FAQ 

Are the packing/shipping materials sustainable?

Yes! As much as possible, post-consumer recycled (PCR) plastic packaging is used. Some examples:

• Outer mailers (white or grey): At least 70% PCR.

• Inner bags (clear) for multi-item orders: At least 50% PCR.

• Apparel packaging: 90%-100% PCR plastic.

• Note: the information comes from our fulfillment partners. This information is correct, to the best of our knowledge. 

Are the items offered in your store Made on Demand? - Yes! These products are made especially for you as soon as you place an order, which is why it takes us a bit longer to deliver it to you. Making products on demand instead of in bulk helps reduce overproduction, so thank you for making thoughtful purchasing decisions!

Do you make exceptions to policies? – To be fair to all our customers, we adhere firmly to our policies and procedures. Because we are unlikely to stray from the policies, we strongly encourage customers to review our store procedures and policies pages, our Terms and Conditions page, our Privacy Policy page, and our FAQ page prior to purchase. If you have any questions, please reach out to us via our contact page. We are happy to answer any question.  

Could there be a mistake on the website, blog, etc.? – Sure! While we are do our best to run a small professional family business, we are only human, after all. We make mistakes, too. If you notice a mistake or possible incorrect/unclear information, please let us know via the contact form on our website. We appreciate your assistance in bringing the matter to our attention and will address the issue as soon as possible.

I found what may be incorrect or outdated information on the world wide web. Will you honor the incorrect/outdated information/offer? – Sadly, we cannot. Unfortunately, information can linger on the internet for years after the event. Also, third party sites and customers can sometimes make claims or offers that are not authorized or supported by our company. We reserve the right to refuse to honor or acknowledge claims, comments, offers, outdated information or misinformation that was not made by our company or is outdated. Thank you for understanding.

How to contact us? – We prefer email. Please reach out to us with any comments, questions, and suggestions via the contact form on our website. We aim to reply within 1-2 business days. If we need longer to resolve the question/issue for you, we will reach out to you with the adjusted time frame.

I made a mistake when placing my order. What can I do to get it corrected? For this reason we encourage you to Please, please, review your order details and billing/shipping information carefully before placing the order! If the error is caught right away, we will do everything within our ability to help fix the mistake for you. If the order has moved too far along and we are no longer able fix the error, we will do our best to find alternate solutions, but we may sadly no longer be able to assist.

While to err is human, we cannot be responsible for order entry mistakes or errors in product choices made by customers at checkout. Our small business does not have the ability to absorb costs that were not a result of our own mistakes. However, if WE make a mistake with a customer’s order, we will gladly take actions to correct our error.

Do you offer sales/discounts/promotions? – We do occasionally offer sales or other promotions. Current sales promotions will be clearly indicated on the website’s store page. If you no longer see a previously offered promotion, the promotion is no longer available. We apologize.

We may offer special discounts to customers who sign up for our emails and newsletters or to customers who are subscribers to our products. Those offers may be exclusive to those customers on our email/newsletter/subscriber lists and may not be available to customers who are not part of the mailing lists or subscriber lists. Therefore, those special offers may not be available to all customers on the website.

Note: To be fair to all our customers, we do not provide discounts or promo codes outside of any current offers that would be clearly listed on the website. The only exceptions is for those previously mentioned special offers for our customers on our email/newsletter/subscriber lists. Thank you for your understanding!

 If you have any questions about sales promotions, product information questions, or pricing questions, please email us at support@rootedandthrivinghomestead.com .

Do you offer Price Adjustments? Current sales promotions cannot be applied to prior purchases. However, we will assist with applying the sales promotion to orders that have not yet been delivered. If you reach out to request a price adjustment for an item that has already been delivered, we will consider applying a price adjustment to items that are still within the 30-day return window. Any order that has been delivered more than 30 days prior to the customer requesting the price adjustment are no longer eligible. We apologize. (Please see our return policy for more detailed information regarding the thirty (30) day return window).

Any price adjustments are made at our discretion as an exception to you, and we reserve the right to refuse to offer a price adjustment on individual cases for any reason.

My item arrived with a minor blemish. I would rather keep the item than go through the return process. Do you offer a Keep as Is discount? We may consider a keep as is discount for minor blemishes. An image showing the alleged blemish is required in order for us to make the determination. The keep as is discount is no more than, but may be less than, 10% of the item’s price before taxes and shipping (so, the discount is applied off the cost of the item itself only, and it is off the amount you paid for the item on the order, minus any previously applied discounts to that item). By accepting the keep as is discount, you acknowledge that the item is now final sale and not eligible for future returns or additional discounts.

Note: We do not offer more than a 10% discount for keep as is refunds, but the discount offer may be less than 10% the item’s price. To be fair to all our customers, we adhere firmly to this set amount. If an item is considered damaged to the point that more of a discount is being requested, we would rather you return the item for refund or for a replacement of an unblemished item. We want to provide customers with products they can feel proud to own.

Disclaimer! We track refunds, returns, keep as is discounts, partial refunds, lost in transit order claims, etc. If we notice any particular household/addresses/name/contact information with an excessive numbers of refunds, returns, keep as is discounts, etc., we reserve the right to refuse any further discounts, returns, replacements, partial refunds, or refunds if we deem our services are being taken advantage of or misused. We also reserve the right to refuse future sales or services to the particular household/addresses/name/contact information who may be abusing our services. We are a small business and need to protect ourselves, too. Thank you for understanding.

We do not haggle over sales prices or refund/partial refund offers. Thank you for understanding.

Do you price match with competitors? We are a small family-owned business, and we can’t price match with larger company prices. We apologize.

Do you ship internationally? Unfortunately, at this time, we only ship within the United States of America. We may explore offering international orders in the future though.

How are estimated delivery times calculated? The estimated delivery time is the best prediction for when your order will arrive based on two main factors: Estimated fulfillment time + Estimated shipping time = Estimated delivery time (EDT). Please keep in mind that these time frames are simply estimates and can change due to unexpected circumstances that are beyond our control, which could potentially result in delays.

Why did only part of my order arrive? Due to shipping constraints, products may ship separately. Some items are packaged separately to keep them safe and in good condition during shipping, for example. Also, some types of items have different fulfillment time frames than others, so some items may ship sooner than others.

Note: Typically, different types of items (ex. mugs, blankets, shirts, etc.) are likely to ship separately from other types of items. However, the packing slip should indicate the number of shipments/packages expected to ship for that order.

Do you charge shipping fees? For orders with a subtotal under $75, yes. A third party shipping partner (ex. UPS, FedEx, DHL) transports the order items from us to you. For orders with a subtotal under $75, you will be responsible for paying the shipping costs. (The subtotal is the cost of all products, before tax and shipping, or the cost of all memberships, before tax and after applying any other discounts.)

For orders with a subtotal over $75, we will provide a promo code for you to use at check out for free shipping on your order. (The subtotal is the cost of all products, before tax and shipping, or the cost of all memberships, before tax and after applying any other discounts.)

Do you charge return shipping fees? It depends on the reason for the return. In some cases, yes, you will be responsible for shipping the return back, packaging the return, and the return shipping fee. Please see our Returns and Replacements page for more details.

An item I’m interested in purchasing is no longer on the website or has gone into backorder. What does that mean for inventory availability of that item? If you no longer see an item offered on the website, it is likely out-of-stock. If it’s an item that we are able to offer again, we will add it back onto the website’s store as soon as possible. We may also make the decision not to carry an item any longer. In which case, we will remove the offering from the website as needed. We apologize.

Sometimes items sell out quicker than anticipated. We cannot predict when that situation may happen. In those cases, if we are expecting more inventory to arrive and will able to fill the order, then the order may go into backorder for a brief time period.

Note: If the item is seasonal or has a limited run for any reason, we may only have a finite number of the item available, and we may take the item’s offering off the website when the season has ended or the inventory is depleted. Thank you for understanding.

Copyright – Please note that the content of this website owned by Rooted and Thriving Homestead, LLC. is protected by copyright laws. Use of information or resources on this website cannot be used for commercial purposes without written permission from the website’s owners.