Returns

Please inspect your order promptly following delivery. If a product is defective or damaged upon receipt, or if you received the wrong item, please review the information within our return policy below for steps to resolve the error.

Note: There is a 30-day return window, so reaching out as soon as possible is recommended.

Return window

You have thirty (30) days from the date the item was delivered to submit a claim for a return or replacement. The original receipt is required, and the order confirmation serves as an original receipt.

Details on how to submit a claim for return or replacement:

If you are returning the item for refund or replacement, we do require that the original item be returned in good condition, and you are responsible for the return shipping, shipping fees, and packaging of the product. While we don’t require the original packaging, we recommend saving the shipping packaging in the event a return is required.

If you are returning the item due to damage or a quality issue, then a return may not be required, but we do require the issue to be reported. Images must be provided when reporting quality issues or damaged items. When reporting an issue with your order, please include photos that clearly show the issue. Including the images of the problem when first reporting the issue will speed up the resolution process. Also, taking photos in good light will ensure all details are visible. Here are suggestions for taking photos of the different types of issues:

• Print placement issues: Lay the product flat and take a photo where the entire product is visible, clearly showing the print placement. It’s helpful to include a measuring tool (like a ruler or measuring tape) in the photo to show the placement of the print relative to the width or height of the product.

• Print quality issues: Take a well-lit photo of the affected area, ensuring the print details are clearly visible. Please include an image showing the full item, too.

• Damaged products (e.g., mugs, tumblers) or product defects (e.g., holes, stains, snags): Include a photo of the damaged or defective part along with at least part of the product’s design to help us identify the item. Please include an image showing the full item, too.

• Orders with multiple identical products in different sizes: Make sure the photo shows the size tags along with the affected products.

• Incorrect product received: Include a photo of the product along with the packing slip visible in the same image.

• Size discrepancies:

• If the size tag shows a different size than what was ordered, please submit a photo of the product with the size tag visible.

• If the size tag shows the correct size but the product dimensions are off, include photos of the product with a measuring tool, following the measuring guidelines in the Size guide section found on the product page in our Product catalog.

While we do offer a thirty (30) day return window, we strongly suggest inspecting the item(s) as soon after delivery as possible.

To submit a claim, please email us at: Support@rootedandthrivinghomestead.com . Please add your order number and reason for contact in the subject line.

For product returns only:

Rooted and Thriving Homestead Returns 
217 Wrangler Drive, Coppell, Texas, 75019

Please do not use this address for other types of mail (like letters or notices), and those will be sent back to the sender.

Important Note: Unclaimed returns are donated after thirty (30) days. Please reach out prior to the end of the 30 day window. If the items have been donated by the time you reach out, you will be responsible for re-ordering the items at your own expense.

Refunds

If circumstances arise where a refund is the best course of action for resolution of an issue, we would issue full or partial refunds, dependent upon the circumstances. The refund will be based on the original form of payment used on the order.

Note: Depending on the reason for the return, a customer may be responsible for return shipping, return shipping fees, return packaging, or they may not be refunded any shipping fees that may have been applied. If you have questions, please reach out to us via the contact page for clarification.  

Replacements

A replacement is defined as the same item that was on a customer’s original order (same size, style, color, price, item/sku number, etc.). A replacement would be considered in cases where an item was determined to be lost in transit due to the carrier’s fault, an item that was not shipped, an item that arrived damaged, wrong item sent (an item that was not the item on the order), etc. Also, depending on the circumstances surrounding the replacement, a return of the original item may be required before the replacement is released.

Important note: We are not responsible for orders that go missing between when the carrier delivers your order and when you try to retrieve/receive/pick-up/collect/accept the order. We strongly encourage customers to secure locations where packages are being delivered to or arrange for a trusted person to accept your package on your behalf. In these cases, customers will have to re-order the items at their own expense.

Note: If you believe that the third party carrier/shipper may have delivered your item to the incorrect location by mistake, we recommend contacting the carrier and submitting a claim to the carrier/shipper for your lost package. The carrier may be able to assist in locating the missing package.

Exchanges

At this time, we do not offer exchanges of one item or variation of an item for another (example, an exchange of a small t-shirt for a medium t-shirt). Instead, a return for refund would be processed. Depending on the reason for the return, the customer may be responsible for the return shipping fees, return shipping (shipping the item back), and return packaging. Please review your order carefully before placing the order to ensure the correct sizes/colors/item variations are chosen.  

Lost in transit items

Claims for lost in transit items must be submitted within thirty (30) days of the estimated delivery date.

Replacement orders will be considered if the order is determined to be lost by the carrier/shipper (but not showing as delivered), it was NOT designated as delivered by the carrier, and it is reported within the 30-day timeframe.

In the event a replacement is issued, you may be asked to verify the shipping address is correct.

What if the tracking shows as delivered? If you believe that the third party carrier/shipper may have delivered your item to the incorrect location by mistake, we recommend contacting the carrier and submitting a claim to the carrier/shipper for your lost package. The carrier may be able to assist in locating the missing package.

If you enter the incorrect shipping address by mistake, that is not considered lost in transit. That is an unfortunate order entry mistake on your part. While we are sorry to see that happen, you are responsible for re-ordering the items at your own expense. For that reason, we encourage customers to review their orders carefully before placing the order. Thank you for understanding.

If an order item is designated as delivered to your home by the carrier/shipper, but it is stolen or misplaced after delivery, that is not considered lost in transit. While we are sorry to see that happen, you are responsible for re-ordering the items at your own expense. For that reason, we encourage customers to choose secure locations for their orders to be delivered.

Cancellations

Any customer may discontinue use and request to cancel your account, order, and/or services at any time. We will make every effort to cancel an order right away. We are unable to cancel or change orders that have moved along too far into fulfillment, are en route to delivery, or have been delivered. If the status of the order is such that it cannot be cancelled at the time the request to cancel is submitted by the customer, we may not be able to cancel the order. If such a case shall arise where the order is in a status that cannot be cancelled, the customer can contact us within thirty (30) days after the order is delivered to them to discuss a return of the undamaged, fully packaged product for refund. The customer may be responsible for return shipping (shipping the item back), return shipping fees, and packaging.

With respect to automatically renewed subscriptions to paid services or products, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment.

Warranties

Unfortunately, we do not offer warranties currently. If you believe you have experienced a quality issue, please reach out via email at: support@rootedandthrivinghomestead.com. Please include all details of the quality issue, how the item was cared for and used, the order number, and images clearly depicting the quality issue and an image of the entire item. (The images provided should include both a close-up of the quality issue and a full image of the item, please). We will investigate the quality issue, review the order, and review your order history. This process can take some time, so please allow 5-10 business days for a follow-up with possible resolution options.

Reminder: We will consider quality issues up to 30 days after the order was delivered. Please review how to submit a claim for a quality issue as outlined in the above “Details on how to submit a claim for return or replacement” section. (See our Limited Warranty information in the Terms and Conditions page for more detailed information.)

The Estimated Delivery Time (EDT)/Estimated Delivery Windows (EDW) are only estimates. Because fulfillment time frames and shipping time frames can be impacted by circumstances beyond our control, we cannot guarantee that the order will be delivered within the EDT/EDW. We suggested allowing additional time for unexpected delays when placing your order.

Reminder: Please, review your order details and billing/shipping information carefully prior to submitting the order!