Terms and Conditions

Please read our Terms and Conditions carefully

Welcome to RootedandThrivingHomestead.com!

Please read the content of the Terms and conditions carefully. By using our website, our website Terms and Conditions apply to your use.

This website and its associated social media accounts are owned and/or operated by Rooted and Thriving Homestead, LLC. These terms set forth the terms and conditions under which you may use our website and services offered by us. Rooted and Thriving Homestead, LLC. offers visitors products, services, and educational information. By continued accessing of our website, using of our services, or purchasing of our products, you affirm that you have read, understood, and agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree with the Terms and Conditions or Privacy Policy, you can voluntarily cease use/viewing of the website, social media accounts, purchase of our products, or use of our services. If you have questions about these terms, the privacy policy, or the website, you may contact us via email at Support@rootedandthrivinghomestead.com.

Right to Change and Modify Terms

We reserve the right to update or modify these Terms and Conditions or Privacy Policy at any time at our sole discretion. Therefore, you should review the Terms and Conditions and Privacy Policy pages periodically. When we change the Terms or Privacy Policy in a material manner, we will notify you that material changes have been made to the Terms or Privacy Policy. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms or Privacy Policy. If you do not agree to any of these terms or any future version of the Terms or Privacy Policy, do not use or access (or continue to access) the website or the service.

Who can use our website or create an account

To create an online shopping account, sign up for newsletters, make purchases, or use resources provided by our company, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms and Conditions as a binding agreement. You must be at least 13 years old to use our website or social media. If you are a minor individual under the age of majority in your state of residence, your parent or legal guardian must agree to these Terms and Conditions on your behalf, and you must have gained expressed permission for use of this website and social media from your legal parents or guardians. Note: you are not permitted to use this website, make purchases, or utilize our services if doing so is prohibited in your country or under any law or regulation that is applicable to you.

 Use of the website

You are responsible for your use of the website. We prohibit certain kinds of conduct that may be harmful to us and other users. When you use this website, you may not:

• Violate any law or regulations;

• Violate, infringe, or misappropriate other people’s intellectual property, privacy, publicity, or legal rights;

• Post, comment, or share anything that is illegal, abusive, harassing, harmful to reputation, pornographic, indecent, profane, obscene, hateful, racist, or otherwise objectionable;

• Post, comment, or share anything that may be considered copyright infringement;

• Participate in the use of software, including spyware, designed to collect data from the website;

• Transmit any viruses or other computer instructions or technological means whose purpose is to disrupt, damage, or interfere with the use of computers or related systems;

• Attempt to circumvent any technological measure put in place by us or our website providers to protect the website;

• Share links to protected Member Site assets, including, without limitation, images, text, graphics, logos, trademarks, service marks, copyrights, photographs, audio, videos, music, designs, animations, audio files, illustrations, compositions, artwork, and literary works, are the exclusive property of Rooted and Thriving Homestead, LLC, unless otherwise specified in the products information.

  Note: If we deem that you have acted in any of the beforementioned harmful, prohibited means when interacting with our website or social media, we reserve the right to delete, remove, block, refuse service to, or otherwise take necessary actions or precautions to protect ourselves, our social media accounts, our website, our customers, and our guests.

When making a purchase, you agree that:

•  you have read the item’s full listing and description before committing to buying the item.

•  by completing the check-out payment process, you are willfully entering into a legally binding contract to purchase the item and will commit to buying the item.

• you have reviewed and agree to the website/store policies and procedures related to making purchases on this website.

Prices for our products and services are listed on the website in the store page. We reserve the right to change our prices for products as needed at any time, and we maintain the right to correct pricing errors that may inadvertently occur. Because prices are subject to change, temporary reductions or permanent increases may occur.

 Right to change offerings

As owner and operator of the website, we retain the right, without prior notice, to make changes to service or products; stop offering products or providing services or features of services; or set/change limitations or limits for services or products we offer. Likewise, we may permanently or temporarily terminate or suspend access to services or products without notice and liability for any reason, or for no reason.

Refunds and Return policy

Undamaged items with the original receipt can be returned within thirty (30) days from the date the item shows as delivered to your home. The order confirmation serves as an original receipt. A claim for a return or replacement can be submitted within the 30-day return window, and we will replace it or offer a refund based on the original payment method used on the order. Please review our Returns and Replacements page by following the link located in the footer on any of our webpages for detailed instructions on how to submit the claim.

Please note: If you are returning the item for refund or replacement, depending on the reason for the return, you may be responsible for the return shipping, return shipping fees, and packaging of the product. Original packaging is preferred but not required. We do require the item be returned in good condition.

Please note: We reserve the right to require the original item be returned prior to the refund being issued or the replacement item being released.

Please note: If you are returning the item due to damage or a quality issue, then returns are not required, but we do require the issue to be reported. Images must be provided when reporting quality issues or damaged items. When reporting an issue with your order, please include photos that clearly show the issue. For information on how to submit a claim for a return or replacement, please review the return procedures on our Returns and Replacements page by following the link found in the footer on any page of our website.

Warranties

Limited warranty. If the product is delivered to you damaged or defective, we will consider quality issues for up to thirty (30) days from the date the item is delivered to your home. This limited warranty applies only to the customer, and the limited warranty coverage terminates if the customer sells or otherwise transfers the product.

The Limited Warranty does not cover damage to or defect in a product caused by any of the following:

•   you, the purchaser, or third parties;

•   improper handling, use or storage of the product;

•   failure to follow any product care or use instructions;

•   any modifications or unauthorized repairs made to the product;

•   any damage caused by external forces such as accidents, fire, floods, “acts of God,” or other events beyond reasonable control;

•   any costs or expenses not covered by this Limited Warranty.

When we receive a valid warranty claim for a damaged or defective product that was purchased directly from us, we will, in our sole discretion, replace the product (or the damaged or defective part of the product) free of charge. We will cover the cost of shipment for the return or replacement. If we are unable to replace the product within a reasonable timeframe, the customer will be entitled to a full refund of the products purchase price and any corresponding shipping fees upon prompt return of the product to us. If the customer does not want a replacement, they may request a full refund of the price of the product and any associated shipping fees, which will be issued upon prompt return of the product to us.

Note: This limited warranty does not cover items purchased through a third party, size exchanges, order errors made by the customer, or buyer’s remorse.

Additionally, unfortunately, we cannot guarantee that the colors and details in our website images or descriptions of items are 100% accurate of the product and some size may vary slightly. This limited Warranty does not cover such matters.

How to obtain the limited warranty services? Please inspect your order promptly following delivery. If a product is defective or damaged upon receipt, or if you received the wrong item, please review the information within our return policy and submit a claim within the thirty (30) day return window.

Discounts/Promotions/Partial Refunds

Sales/discounts/promotions. We do occasionally offer sales or other promotions. Current sales promotions will be clearly indicated on the website’s store page. If a customer no longer sees a previously offered promotion, the promotion is no longer offered. We apologize.

We may offer special discounts to customers who sign up for our emails and newsletters or to customers who are subscribers to our products. Those offers may be exclusive to those customers on our email/newsletter/subscriber lists and may not be available to customers who are not part of the mailing lists or subscriber lists. Therefore, those special offers may not be available on the website or be accessible to all customers.

Note: To be fair to all our customers, we do not provide discounts or promo codes outside of any current offers that would be clearly listed on the website. The only exceptions is for those previously mentioned special offers for our customers on our email/newsletter/subscriber lists.

If a customer should have any questions about sales promotions, product information questions, or pricing questions, please email us at support@rootedandthrivinghomestead.com .

Price Adjustments. Current sales promotions cannot be applied to prior purchases. However, we will assist with applying the sales promotion to orders that have not yet been delivered. If you reach out to request a price adjustment for an item that has already been delivered, we will consider applying a price adjustment to items that are still within the 30-day return window. Any order that has been delivered more than 30 days prior to the customer requesting the price adjustment are no longer eligible. We apologize. (Please see our return policy by following the Returns and Replacements link located within the footer of any page on our website for more detailed information regarding the thirty (30) day return window).

Keep as is discount/partial refunds. We may consider a keep as is discount for minor blemishes. An image showing the alleged blemish is required in order for us to make the determination. The keep as is discount will not be more than 10% of the item’s price before taxes and shipping (meaning, the discount is applied off the cost of the item itself only, and it is off the amount you paid for the item on the order). By accepting the keep as is discount, the customer acknowledges that the item is now final sale and not eligible for future returns or additional discounts.

Note: We do not offer more than a 10% discount for keep as is refunds, but the discount offer may be less than 10% the item’s price. To be fair to all our customers, we adhere firmly to this set amount. If an item is considered damaged to the point that the customer is requesting a larger percent discount, we would rather the customer return the item for refund or for a replacement of an unblemished item. We want to provide customers with products they can feel proud to own.

Disclaimer! We internally keep track of all refunds, returns, keep as is discounts, partial refunds, lost in transit order claims, etc. If we notice any particular household/billing or shipping address/name/contact information with an excessive numbers of refunds, returns, keep as is discounts, partial refunds, lost in transit claims, etc., we reserve the right to refuse them any further discounts, returns, replacement, refunds, or partial refunds if we deem our services are being taken advantage of or misused. If we notice a pattern of fraudulent activity or carelessness with order placement, care of items, or receipt of orders on the customer’s part, we also reserve the right to refuse future sales or services to the particular household/billing or shipping address/name/contact information who may be abusing our services.

Any price adjustments/Keep as Is discounts/partial refunds/sales promotions/discounts/promo codes are made at our discretion as an exception or sales perk to the customer or as a means to correct a service failure on our part, and we reserve the right to refuse to offer a price adjustments/Keep as Is discounts/partial refunds on an individual case by case basis for any reason. We also reserve the right to change/modify/make corrections to any sales promotions/discounts/promo codes that we offer on our website, social media, or via newsletters or emails at any time as needed.

 Ownership of Intellectual property, copyrights, and logos

The Service and all materials therein or transferred thereby, including, without limitation, images, text, graphics, logos, trademarks, service marks, copyrights, photographs, audio, videos, music, designs, animations, audio files, illustrations, compositions, artwork, and literary works, are the exclusive property of Rooted and Thriving Homestead, LLC, unless otherwise specified in the products information. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such intellectual Property Rights, and you agree not to see, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publish, adapt, edit, or create derivative works thereof.

Our work is protected by copyright laws and the content of our website cannot be used for commercial purposes by others.

Download content from the website at your own risk.

Right to suspend or cancel user account

We may permanently or temporarily terminate, close, cancel, or suspend your access to services, customer accounts, subscriptions, or orders without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations.

Any customer may discontinue use and request to cancel your account, order, and/or services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically renewed subscriptions to paid services or products, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment. We are unable to cancel or change orders that have moved along too far into fulfillment, are en route to delivery, or have been delivered. If the status of the order is such that it cannot be cancelled at the time the request to cancel is submitted by the customer, we may not be able to cancel the order. If such a case shall arise, the customer may contact us within thirty (30) days after the order is delivered to them to discuss a return of the undamaged, fully packaged product for refund. The customer may be responsible for return shipping fees.

Hyperlinks to other sites

Our website, social media accounts, or blogs may contain hyperlinks to outside services and resources, and the availability and content of which are not under the control of Rooted and Thriving Homestead, LLC. Any concerns regarding hyperlinks to outside services or resources, or any hyperlink thereto, should be directed to the particular outside service or resource.

Click on and/or follow hyperlinks on our website or through our associated social media at your own risk.

 Trademarks and Infringement of Intellectual Property

We are committed to following appropriate procedures to remove infringing content from our website. When we are notified of intellectual property infringement, we will respond as quickly as possible by removing, blocking, or disabling the alleged infringing materials.

• Our intent is to comply with the requirements and obligations of service providers under the Digital Millennium Copyright Act (DMCA). If the DMCA obligations and requirements change, our policies and procedures may likewise change to continue to meet the requirements and obligations of service providers.

Indemnity

You agree to indemnify and hold Rooted and Thriving Homestead, LLC harmless from any demands, proceedings, loss, liability, damages, claims or expenses (including, without limitation, attorneys’ fees and legal costs) of any kind or nature, made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services or products offered on the website.

 Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Rooted and Thriving Homestead, LLC., be liable for any indirect, punitive, incidental, special, consequential, or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data, or other intangible losses, arising out of or relating to the use of, or inability to use, the service.

To the maximum extent permitted by applicable law, Rooted and Thriving Homestead, LLC assumes no liability or responsibility for any 1. Error, mistakes, or inaccuracies of content; 2. Personal injury or property damage, or any nature whatsoever, resulting from your access to or use of our service, website, blog, products, or social media; and 3. any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.

Promotional emails and content

You will only receive promotional materials or messages from us by mail or email if you voluntarily provide your contact information (including email address, phone number for calls, or text messages). We will not send promotional emails or text messages without your consent. If you no longer want to receive such promotional materials or notices, please notify us via email at support@rootedandthrivinghomestead.com at any time.

Payment methods we accept

• Visa

• Mastercard

• AMEX

• Discover

• Apple Pay (Note: if you are using Apple Pay, please double check to be sure the shipping address and contact information is still up to date with Apple Pay before checking out).

 Preference of law and dispute resolution

These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services and products, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of United States of America (USA)/Ohio, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in Elyria, Ohio, USA. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.

How to contact us

To submit a claim, please email us at: support@RootedandThrivingHomestead.com . Please add your name, order number and reason for contact in the subject line.

We can also be reached via the contact form located on the contacts page of RootedandThrivingHomestead.com

Contact us via mail at:

Rooted and Thriving Homestead, LLC.

P.O. Box 134

Elyria, OH 44036

USA

Please include your full name, order number, and reason for contact in the letter.

For product returns only:

Rooted and Thriving Homestead Returns 
217 Wrangler Drive, Coppell, Texas, 75019

Please do not use this address for other types of mail (like letters or notices), and those will be sent back to the sender.

Note: Unclaimed returns are donated after 30 days. If you do not reach out to us prior to the end of the 30 day period and the items have been donated, you will need to re-order the items at your own expense.